Payment & Refund Policy

For any web development & design work, the client must pay either an advance 50% deposit or complete payment upfront, regardless of what is feasible. The final payment is due as soon as the web design is approved. Clients may also choose to pay their invoice in a single payment.

We accept PayPal, credit card, and wire transfer.

Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are nonrefundable. SpringHive does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable.

All setup fees are nonrefundable as they are applied to costs immediately incurred by SpringHive in initiating services. If a project is canceled or postponed, all monies paid are retained by SpringHive and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Payments for promo video projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Payments for custom logo and identity design projects are made in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and, if applicable, a fee for all work completed beyond what was already paid shall be paid by the client.

Payments for custom web design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Payments for custom graphic design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

In the event SpringHive fails to communicate with the client on the progress of the project or provide materials for review, the client will have the right to a full refund. The client must provide proof via email that we did not complete our responsibilities on the project.

SpringHive reserves the right to terminate the project if the client does not provide any materials or content needed to complete the project within 30 days. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive.

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee, plus any outstanding balances, must be paid in full before service is restored, files delivered, or any further work is done.

Instead of issuing a chargeback, please contact us directly to address any billing issues. Requesting a chargeback for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please make sure you fully understand our refund policy prior to making a payment.

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources according to the plan purchased. If the client did not make use of the account, payment for services is still due.

Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after the due date of a payment not received. If a client paid for a 12-month hosting plan and cancels before the plan expiration date, a refund may be given for months not yet elapsed — minus the value of any free products or services received with the plan.

SpringHive reserves the right to disable and/or terminate a user's account if found in violation of our terms. Accounts terminated due to policy violations will not be refunded.

If a client wishes to move their domain to another registrar, a $60 USD administrative fee applies. This fee covers the time and processing involved in initiating the transfer, unlocking the domain, and providing the authorization (EPP) code.

Domain transfers are processed only after the admin fee has been received in full. SpringHive is not responsible for any delays caused by the receiving registrar or the client's failure to approve the transfer in a timely manner.